Shipping Policy

General

Thank you for visiting and shopping at NetEdge Supplies. The following terms and conditions constitute our Shipping Policy.

Domestic Shipping Policy

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer shipping across Uganda. Delivery times may vary depending on your location.

Local Delivery

We offer local delivery within Kampala and surrounding areas. Delivery times are estimated at 1–3 business days depending on your location.

International Shipping Policy

We currently ship to select countries outside Uganda. If your country is not listed at checkout, please contact us at ronloy255@gmail.com to inquire about international shipping options.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. NetEdge Supplies is not responsible for these charges if they are applied and are your responsibility as the customer.

How Do I Check the Status of My Order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven't received your order within the expected delivery timeframe, please contact us at ronloy255@gmail.com with your name and order number, and we will look into it for you.

Shipping to P.O. Boxes or APO/FPO Addresses

NetEdge Supplies does not ship to P.O. Boxes. Please provide a physical address when placing your order.

Refunds, Returns, and Exchanges

We accept returns up to 14 days after delivery, if the item is unused and in its original condition. We will refund the full order amount minus the shipping costs for the return. Please review our Refund Policy for more details.

In the event that your order arrives damaged in any way, please email us as soon as possible at ronloy255@gmail.com with your order number and a photo of the item's condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at ronloy255@gmail.com.