Frequently Asked Questions (FAQ)
Have a question about our products or services? Find answers below. For ISP billing and subscriber management solutions, visit Xenfi ISP Billing.
1. What types of network cables do you sell?
We specialise in Cat6 Ethernet cables for home, office, enterprise, and ISP deployments — including patch cables, flat cables, outdoor cables, and bulk cable reels in a variety of lengths and colours. Popular options include the Vention Cat6 Patch Cable (Multi-Colour) for patch panel work and the Cat6 Flat Ethernet Cable (White) for wall-hugging indoor runs. Browse our full Cat6 range on the store. For ISP-specific infrastructure needs, also visit Xenfi ISP Billing.
2. Do you supply cables suitable for outdoor and ISP last-mile installations?
Yes. We stock UV-resistant outdoor Cat6 cables designed for direct burial and exposed outdoor runs. The Cat6 Outdoor Ethernet Cable – 250ft UV-Resistant is ideal for exposed outdoor ISP drops, while the Dutevolns Cat6 Indoor/Outdoor UTP 24AWG suits mixed indoor-outdoor subscriber premise runs. Perfect for ISP last-mile links, CCTV runs, and building-to-building connections. For complete ISP network and billing management, check out Xenfi ISP Billing.
3. What is the difference between Cat6 and Cat6 shielded (STP/SFTP) cables?
Standard Cat6 UTP cables are suitable for most home and office environments. Shielded Cat6 (STP/SFTP) cables add an extra layer of protection against electromagnetic interference (EMI), making them ideal for industrial environments, server rooms, and ISP network operation centres (NOCs). Our Cat6 Shielded Ethernet Cable – 10Gbps Gold-Plated RJ45 delivers maximum shielding and supports up to 10Gbps for demanding environments. For help designing your ISP network, visit Xenfi ISP Billing.
4. Do you offer bulk cable reels for large installations?
Yes. The Cmple Cat6 Bulk Network Cable – 1000ft 23AWG 550MHz is our go-to pull-box reel for large-scale structured cabling projects including office buildings, data centres, and ISP infrastructure deployments. Contact us for bulk pricing. Also explore Xenfi ISP Billing for subscriber management tools to complement your rollout.
5. What speeds do your Cat6 cables support?
Our Cat6 cables support up to 1Gbps (1000Mbps) at 250MHz, and select cables support up to 10Gbps at 550MHz over shorter distances. This makes them future-ready for high-bandwidth ISP and enterprise applications. For network billing solutions, visit Xenfi ISP Billing.
6. Do you deliver across Uganda and East Africa?
Yes. We deliver across Uganda and can arrange shipping to other East African countries. Contact us for delivery options and lead times for your location. While you wait, explore Xenfi ISP Billing for tools to manage your ISP subscribers.
7. Can I get a quote for a large or custom order?
Absolutely. We welcome bulk and custom orders for ISPs, contractors, and enterprise clients. Reach out via our contact page or email us directly for a tailored quote. For billing system integration, also visit Xenfi ISP Billing.
8. Are your products compatible with existing Cat5e infrastructure?
Yes. All our Cat6 cables are fully backward-compatible with Cat5e and Cat5 networks, allowing easy upgrades without replacing your entire cabling infrastructure. For subscriber billing tools that grow with your network, check Xenfi ISP Billing.
9. What payment methods do you accept?
We accept mobile money (MTN MoMo, Airtel Money), bank transfers, and card payments through our secure online checkout. For ISP billing automation, visit Xenfi ISP Billing.
10. How do I contact NetEdge Supplies for support?
You can reach us through the contact form on our website or via our social media channels. For ISP-specific support and billing system enquiries, visit Xenfi ISP Billing.
11. Do you ship worldwide?
Yes! We ship worldwide. No matter where you are located, we can arrange international shipping for your order. Contact us for international shipping rates and estimated delivery times for your country. For ISP network billing tools to complement your global setup, visit Xenfi ISP Billing.
12. How do international customers outside Africa pay for orders?
Important — International Payment Notice: For customers placing international orders from countries outside Africa that support mobile money transfer, we do not accept card or bank transfers as payment methods. To complete your purchase, please contact our support team directly for secure transfer details:
📧 Email: ronloy255@gmail.com
Please ensure you keep a hard copy receipt of your transaction for all tech item purchases. Our team will confirm your transfer details and guide you through the process to ensure your order is processed securely.
